These Terms and Conditions govern the use of the products and services provided by Crown Casino Online (hereinafter referred to as Crown Casino, we, us or our) to users located in Australia. By accessing, registering for or using the Crown Casino website, mobile applications or any related products (collectively the Services), you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions, our Privacy Policy and any additional rules or policies published on our platform.
1. Eligibility and Jurisdiction
The Services are intended solely for residents of Australia who are at least 18 years of age or older, or who have reached the minimum legal gambling age in their state or territory, whichever is higher. By creating an account, you represent and warrant that you meet the applicable legal age requirement, that you are a resident of Australia, and that you are not accessing the Services from a jurisdiction where online gambling is prohibited or restricted. It is your responsibility to ensure that your use of the Services complies with all applicable laws and regulations in your place of residence.
Employees of Crown Casino, its affiliates, suppliers and contractors, as well as members of their immediate families and persons living in the same household, may be restricted from participation in certain Services, promotions or games, subject to internal policies and applicable law. Crown Casino reserves the right to request proof of identity, residence and age at any time and to suspend or close accounts where eligibility cannot be verified.
2. Account Registration and Security
To access real-money products, you must complete the registration process and open a personal player account. You must provide accurate, current and complete information, including your full legal name, date of birth, residential address, email address and contact details. You agree to promptly update your information if it changes. Crown Casino may use third-party verification providers, government databases and other lawful methods to confirm your identity and eligibility, in accordance with Australian know-your-customer and anti-money laundering requirements.
You are solely responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. You must not share your username, password or payment details with any third party or allow any other person to access or use your account. If you suspect any unauthorised use or security breach, you must notify Crown Casino immediately and change your password. Crown Casino is not liable for any loss or damage arising from unauthorised access resulting from your failure to safeguard your account information.
3. Verification and Know Your Customer (KYC)
In compliance with Australian law, Crown Casino is required to verify your identity, age and residential address before allowing withdrawals and, where applicable, before enabling full access to certain Services. You may be asked to provide documentation such as a valid government-issued photo ID, proof of address (for example, a utility bill or bank statement) and evidence of payment methods used. Crown Casino may temporarily restrict deposits, wagers or withdrawals until verification is completed to its satisfaction.
If you fail to provide requested documentation within the specified time frame, or if the information provided is false, misleading or inconsistent, Crown Casino may suspend or close your account, void bonuses and winnings, and report any suspicious activity to relevant authorities. All verification processes are conducted in accordance with our Privacy Policy and applicable Australian data protection regulations.
4. Responsible Gambling and Self-Exclusion
Crown Casino is committed to supporting responsible gambling practices in Australia. You may set voluntary limits on deposits, losses or session time through the account settings where such tools are available. You may also request temporary or permanent self-exclusion from the Services. Upon receipt and confirmation of a self-exclusion request, Crown Casino will take reasonable steps to prevent your access to the platform and will not knowingly permit you to open or use another account during the exclusion period.
Responsible gambling tools are provided as a support mechanism only and do not constitute a guarantee against excessive or harmful gambling. You remain responsible for your gambling decisions and for monitoring your own activity. Crown Casino may, at its discretion, implement additional protective measures if it identifies behaviour indicative of gambling harm, including contacting you, imposing limits or restricting your access to certain Services.
5. Deposits, Withdrawals and Payments
All financial transactions must be conducted in Australian dollars (AUD) unless otherwise specified. You may only use payment methods that are registered in your own name and lawfully obtained. Crown Casino reserves the right to impose minimum and maximum transaction limits, fees where applicable, and processing times which may vary depending on the method used and any third-party provider involved. Detailed information regarding available payment options is provided within the cashier section of the platform.
Before processing withdrawals, Crown Casino may conduct additional security and KYC checks. Winnings and withdrawals may be delayed or withheld if verification is incomplete, if there is suspicion of fraud, money laundering, bonus abuse or any other breach of these Terms and Conditions. Crown Casino may cancel or reverse transactions where required by law, by a payment provider, or where technical or operational errors have occurred.
6. Bonuses, Promotions and Wagering Requirements
From time to time, Crown Casino may offer bonuses, free spins, loyalty rewards or other promotional benefits. All such offers are subject to specific terms and conditions, including eligibility criteria, wagering requirements, time limits, game restrictions and maximum payout rules. By accepting a bonus or participating in a promotion, you agree to be bound by the relevant promotional terms as well as these general Terms and Conditions.
Bonus abuse, including but not limited to the creation of multiple accounts, collusion, exploitation of software or system errors, or any attempt to bypass promotional rules, is strictly prohibited. Crown Casino reserves the right to withhold, cancel or reclaim bonuses and associated winnings, and to suspend or permanently close accounts involved in bonus abuse or fraudulent activity.
7. Fair Play, Prohibited Conduct and Technical Issues
You agree to use the Services only for lawful purposes and in accordance with these Terms and Conditions. You must not interfere with the normal operation of the platform, attempt to gain unauthorised access to systems or data, use automated tools or bots, or engage in any activity that manipulates game outcomes or undermines the integrity of Crown Casino products. Any form of collusion, cheating, exploitation of bugs or errors, or use of unfair strategies is prohibited.
In the event of a technical malfunction, system failure, game error or interruption of communications, Crown Casino may void affected wagers, roll back game rounds, or adjust account balances to reflect the correct outcome as determined by its records. Crown Casino is not responsible for failures or interruptions caused by your internet connection, device, software or third-party services. Where a dispute arises regarding game results, the records maintained by Crown Casino and its authorised providers will be deemed final.
8. Intellectual Property and Use of Content
All content, trademarks, logos, software, graphics, text and other materials available through the Services are owned by or licensed to Crown Casino and are protected by Australian and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Services for personal, non-commercial entertainment purposes only. You may not copy, modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from or otherwise exploit any part of the Services without prior written consent from Crown Casino.
9. Limitation of Liability and Indemnity
To the maximum extent permitted by Australian law, Crown Casino excludes all warranties, representations and conditions not expressly set out in these Terms and Conditions. Your use of the Services is at your own risk. Crown Casino is not liable for any indirect, incidental, special or consequential loss, loss of profits, data or goodwill, or for any damage arising from your use of, or inability to use, the Services, except where such liability cannot be excluded under applicable law.
You agree to indemnify and hold harmless Crown Casino, its affiliates, officers, employees and agents from and against any claims, liabilities, damages, losses, costs and expenses arising out of your breach of these Terms and Conditions, your violation of any law or the rights of a third party, or your misuse of the Services.
10. Changes to Terms and Governing Law
Crown Casino may amend these Terms and Conditions at any time to reflect changes in legal requirements, regulatory guidance, operational needs or product offerings. Updated versions will be published on the platform with an indication of the effective date. Continued use of the Services after changes take effect constitutes your acceptance of the revised Terms and Conditions. If you do not agree with any modification, you must discontinue use of the Services and close your account.
These Terms and Conditions are governed by the laws of Australia and, where relevant, the laws of the state or territory in which Crown Casino primarily operates. Any dispute arising out of or in connection with these Terms and Conditions, the Services or your account shall be subject to the non-exclusive jurisdiction of the courts of that state or territory, without prejudice to any mandatory consumer rights you may have under Australian law.